Banks employ various professionals, including office and administrative support staff, bank tellers, clerks, loan officers, auditors and managers. Some gain expertise on the job, while others may complete degree programs in various relevant fields.
Many banks have customized training programs that offer workshops or seminars for future and current banking employees, including bank tellers, clerks, support staff and administrative assistants. These programs typically teach check-handling skills, transaction procedures, account-balancing tasks, counterfeit currency recognition and daily settlement procedures. They also emphasize customer service strategies and emergency preparedness techniques. Bank teller certificate programs are offered through some community colleges and financial organizations, such as the American Bankers Association (ABA). Programs like these often include courses in: